The role also supports staff recruitment, onboarding, coaching, performance management, quality improvement, workplace safety, incident reporting, scheduling and payroll-related processes. The Clinic Lead works collaboratively with physicians, staff, Information Technology, vendors and organizational leaders to maintain service continuity and uphold confidentiality, safety and professional standards.

Employment type: Temporary full-time 6 months contract

Responsibilities
Clinic operations and patient flow

• Coordinate daily clinic operations, patient flow and staff assignments, adjusting resources in real time to meet operational needs.

• Ensure appropriate staffing coverage for scheduled clinic volumes, including planned absences, vacation and sick calls.

• Assist the Manager in preparing staff schedules four to six weeks in advance.

• Provide support when required to maintain clinic flow and service continuity.

• Delegate work appropriately and support deployment to other organizational areas when operationally required.

Team leadership and people support

• Provide day-to-day supervision and support to technicians, administrative staff and clinical assistants.

• Create an approachable, collaborative environment in which staff can raise concerns and receive timely support.

• Partner with the Manager and Director on recruitment, retention, onboarding, coaching, mentoring, performance management and employee wellness matters.

• Observe technical practice, provide constructive feedback and escalate concerns when performance or practice does not meet established standards.

• Support payroll-related processes, including the accurate reporting of sick time, paid time off and banked time.

Physician and stakeholder collaboration

• Work collaboratively with physicians to address operational, staffing and diagnostic service issues arising during clinic activities.

• Communicate professionally and effectively with internal and external stakeholders.

• Work with Information Technology and vendors to resolve issues involving OSCAR, FORUM, computers, data interfaces and ophthalmic equipment.

Quality, safety and risk management

• Monitor the quality and safety of clinic operations, including equipment, supplies and medications.

• Promote patient confidentiality, integrity and compliance with applicable clinic and organizational policies.

• Support daily workplace safety and respond promptly to hazards, incidents, equipment failures and resource concerns.

• Report incidents through KH Connect and notify the Manager as appropriate.

• Lead or support quality improvement, patient safety, process change and departmental initiatives.

Equipment, technology and administrative support

• Coordinate the response to instrument breakage, equipment malfunction and non-functioning components, including submitting service or Information Technology tickets and following through to resolution.

• Maintain clear and accurate operational records and documentation.

• Assist the Manager with data collection, analysis and reporting as required.

• Provide regular updates to management and escalate issues that require additional authority, resources or follow-up.

• Bachelor of Science degree or an equivalent combination of education and relevant experience.

• Certified Ophthalmic Technician (COT) designation is required.

• Certified Ophthalmic Medical Technologist (COMT) designation is preferred.

Experience and knowledge

• Minimum of three years of experience in an ophthalmology setting is required.

• Demonstrated knowledge of ophthalmic equipment, procedures and clinical workflows in a fast-paced ophthalmology clinic.

• Experience with ophthalmic diagnostic testing, including refraction, Goldmann tonometry, topography, optical coherence tomography, perimetry, slit-lamp examination, basic ocular motility assessment and related exam-room testing.

• Experience using electronic patient scheduling systems and/or electronic medical records.

• Previous experience in a high-volume, fast-paced clinical environment.

• Research experience is considered an asset.

Skills and abilities

• Strong leadership, communication, problem-solving and interpersonal skills.

• Ability to organize competing priorities, meet tight timelines and remain effective during peak operational periods.

• Demonstrated attention to detail, sound judgment and accountability for decisions and professional practice.

• Collaborative and team-oriented approach, with the ability to work effectively in a multidisciplinary environment.

• Professional written and verbal communication skills in English.

• Ability to address operational issues calmly, escalate concerns appropriately and follow through to resolution.

Kensington Health is an equal opportunity employer and encourages applicants from equity seeking groups. Kensington Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.