HRIS Administration & Support 

• Serve as the system owner and subject matter expert for UKG Pro and UKG Workforce Management (WFM), overseeing configuration, workflow design, security roles, and system integrations.

• Manage the implementation of new modules, system upgrades, and enhancements in partnership with IT, Payroll, and UKG Support.

• Monitor and resolve system issues, escalate to vendors when needed, and lead root cause analysis for technical issues.

• Maintain and update system documentation, configuration records, and change logs.

• Oversee and maintain UKG WFM functionality, including timekeeping, scheduling, attendance tracking, and leave management.

• Partner with Operations and Payroll to ensure alignment of time rules, pay codes, job profiles, and labour allocations.

• Lead HRIS-related projects from planning through implementation, including new module rollouts, WFM optimization, and automation of onboarding and offboarding processes.

• Provide technical support and training to HR team members, managers, and employees on UKG and WFM functionality.

• Develop and deliver training resources, job aids, and change communications to support system adoption and usage.

• Support end users through troubleshooting and process education.

• Provide day-to-day support for managers and employees, troubleshooting, and resolving system issues.

• Monitor workflows and approvals to ensure accuracy, efficiency, and timely completion.

• Track overall system performance to identify opportunities for optimization and recommend updates, upgrades, or modifications.

Data & Analytics 

• Generate regular and ad hoc HR reports (e.g., headcount, turnover, absenteeism, demographics) to support organizational decision-making.

• Support workforce planning and forecasting through accurate data collection, reporting, and analytics.

• Build, maintain, and optimize UKG reports and dashboards to support HR, Payroll, Finance, and Operations.

• Lead data analysis and reporting for employment equity, pay equity, turnover, headcount, and other compliance requirements.

• Analyze workforce trends and provide insights to leadership.

UKG Implementation, Improvements & Projects 

• Collaborate with leadership and the digital team to implement and configure UKG Pro Workforce Management and other modules, upgrades, and process improvements, ensuring consistency with the existing UKG Pro (Payroll) solution.

• Partner with Project Manager, Product Manager and vendors to test system changes, coordinate rollouts, and ensure smooth implementation.

• Engage with internal partners to understand business needs and make recommendations to UKG configuration team accordingly.

• Identify opportunities for process improvement and automation across HR and WFM workflows.

• Act as a liaison between HR, IT, Payroll, and third-party vendors to support cross-functional projects.

• Participate in HR projects related to digital transformation, system enhancements, and process improvement.

Compliance, Documentation & Support 

• Ensure employee records and HR data comply with legal, regulatory, and organizational requirements.

• Maintain clear and up-to-date documentation on system processes, procedures, and user guides.

• Develop training materials and resources to assist managers with employee interactions in UKG, acting as the primary point of contact for escalated issues.

• Support audits and compliance by ensuring WFM configurations meet legislative and organizational requirements.

• Ensure data accuracy through regular audits, reconciliations, and proactive monitoring.

Qualifications 

Required Skills and Abilities: 

• Proficiency in using UKG-related tools and modules for time tracking, payroll, and reporting.

• Strong knowledge of Microsoft Office Suite, particularly Excel (advanced formulas, pivot tables, VLOOKUP, etc.) for data analysis, reporting, and system configuration.

• Translating expertise in UKG to learn other HRIS tools as acquired by the organization

• Proficiency in Microsoft Word for documentation, reporting, and communication.

• Strong attention to detail and ability to identify and resolve payroll discrepancies quickly and accurately.

• Ability to analyze payroll data, system configurations, and process workflows to suggest improvements

• Excellent written and verbal communication skills, with a strong customer service orientation when collaborating with internal teams and external vendors.

• Ability to explain complex technical concepts in layperson terms for non-technical stakeholders.

Required Knowledge and Experience: 

• 3-6 years of HR experience, 2–4 years of experience working with HRIS systems (experience with UKG Pro and UKG Pro Workforce preferred).

• Experience with UKG Integration Studio and Platform preferred.

• Experience with HR reporting, analytics, and data management.

• Experience in the configuration, implementation, and optimization of an HRIS, preferably UKG.

Required Professional Designation/Certificate: 

• Diploma or degree in Human Resources, Business Administration, Information Systems, or a related field.

Kensington Health is an equal opportunity employer and encourages applicants from equity seeking groups. Kensington Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.