• Greet patients, visitors, and staff warmly and professionally. 

• Answer phone calls, respond to inquiries, and direct calls appropriately. 

• Schedule, confirm, and reschedule patient appointments and procedures. 

• Collect and verify patient demographics and verify health card and/or insurance details. 

• Maintain and update patient records in the electronic medical record (EMR) system.

• Process patient check-ins and check-outs, including payment collections if necessary and verify patient insurance coverage and obtain pre-authorizations when necessary. 

• Prepare and manage correspondence, forms, and other documentation. 

• Coordinate with staff to ensure timely patient flow and communication. 

• Adhere to PHIPA (personal health information protection act) regulations and maintain patient confidentiality. 

• Ensure compliance with Kensington Health policies and procedures. 

• Coordinates scheduling as needed with other ancillary departments. 

• Facilitates timely and accurate medical records management and ensures that each record contains appropriate documentation as per established policy of medical record content. 

• Performs other duties as required and as assigned by the Manager. 

• Records accurate telephone messages and responds to messages in a timely manner. 

• Communicates with and supports patients and their families during their visit. 

• Provides relevant information to the patient about any upcoming procedures, tests, and appointments, and ensures all proper documentation is in place. 

Qualifications 

Required Professional Designation/Certificate:

• Proficiency in MS Office and electronic medical systems.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

Required Knowledge and Experience:

• 2–3 years of experience in a medical office.

Required Professional Designation/Certificate:

• Diploma in Medical Office Administration.

Kensington Health is an equal opportunity employer and encourages applicants from equity seeking groups. Kensington Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.